To track your order, please click here and enter your order number and the email address used for purchase.

Your order confirmation is sent by email immediately after purchase. If you haven't received it:

✓ Check your spam/junk folder
✓ If you saw the confirmation page and were charged: you may have entered your email incorrectly. Contact us to correct this
✓ If the issue persists, please reach out to our team
Click here to contact us

Your order number can be found in several places:

In your confirmation email
✓ Check the "Order Confirmation" email

In your customer account
✓ Log in to your account
✓ Go to "My Orders" section
✓ View your order history with all order numbers

Can't find your number?
Contact us with the following details:

• Full name
• Email adress
• Shipping adress
• Ordered items
• Date and time of purchase

Our team will locate your order and resend the information.

Contact us here

We typically process and ship orders within 2 to 4 business days.

Delivery (after shipping):

• Europe, Switzerland & Belgium: 7 to 14 business days
• International (other destinations): 5 to 12 business days
  

These timelines may vary depending on your:
✓ Delivery country/region
✓ Time of year (holidays, sales, busy periods)

Once shipped, you'll receive a tracking number via email.

Track your order here: Order Tracking

Processing:
✓ Standard: 2 to 4 business days
✓ Peak periods: Up to 5 business days

Shipping:
✓ Europe, Switzerland & Belgium: 7 to 14 business days
✓ International (other destinations): 5 to 12 business days
✓ Delivery times may vary by region, order volume, and seasonal factors (sales, holidays, etc.)

Important Notes:
• Tracking may take up to 48 hours to activate
• Timeframes begin after shipment
• Business days exclude weekends/holidays
• Delays may occur during peak seasons

Track your order here

Your package shows as delivered but you can't find it? Follow these steps:

1.  around your property (porch, mailbox, outbuildings) - carriers often leave packages in protected spots
2.  if they accepted it on your behalf
3. : Carriers sometimes scan packages as "delivered" before actual delivery - your package should arrive within hours if this occurs

Still can't locate your package? Contact our customer service - we'll help resolve the situation.

To initiate a return, follow these steps:

1. : Click here to start your return
2. : You'll receive a confirmation email with detailed guidelines
3. : Send your package via standard mail with tracking
4. : Log your tracking number in our returns portal

📌 Important: Use standard shipping (no registered mail) for faster processing

Yes, you may return or exchange items under the following conditions. All returns undergo meticulous inspection by our team:

Return Requirements

✓ Original condition: Unworn, unwashed, with all tags attached
✓ Original packaging: Including all accessories and dust bags
✓ Hygiene standards: No makeup stains, odors, or signs of use
✓ Complete sets: Partial returns are not accepted

Timeframe

You have 30 days from receiving your order to initiate a return.

Conditions

Returned items must be:
✓ In original condition with all packaging
✓ With tags attached
✓ Unworn, unwashed, and unused
✓ Free of makeup, perfume, or odors
✓ Complete sets (partial returns not accepted)

⚠️ Note: Hosiery items (pantyhose/tights) cannot be returned due to their delicate nature.

Return Process

Start your return here

⚠️ Important: Returns without a completed form may experience delays or be refused.

View full return policy

Returns are not free of charge.

Starting March 1, 2025, a €2.29 restocking fee will apply to cover the labor required to process returned items. This allows us to carefully handle each piece without raising prices across our collections.

Additionally:
• Customers are responsible for return shipping costs
• We do not provide prepaid return labels
• Standard return shipping via postal service costs approximately €5 (2025 Q1 rates)

⚠️ Important: If your item(s) are defective, please contact us before initiating a return.

View full return policy

Shipping via La Poste takes approximately 3 days, depending on the period. Once we receive your package, we conduct a thorough inspection and process your return within a maximum of 4 days. You will then receive an email confirming your refund or exchange.

If your return was delivered to us more than 4 business days ago and you have not received any updates, please contact us and provide your return tracking number.

Your shipment couldn't be delivered and is being returned to our warehouse. This typically occurs when:

✓ Incorrect/incomplete address was provided
✓ Package was refused at delivery
✓ Carrier error occurred during transit

If you see this status in your tracking:
Contact us immediately so we can resolve this for you.